The Plain-English Version

01The online figure is an estimate, not a booking

The number you build on this website is an estimate only. It is not a quote, not a booking and not a contract. Nothing is booked until we confirm a price and a date with you directly.

Estimates are calculated from the counts and options you choose. If something was counted differently on the day, the price will be adjusted to match the actual job, and you'll be told before work starts.

02What we clean

Services are agreed before the job: exterior window cleaning, interior window cleaning, fly screens and mesh replacement, pressure washing, solar panel cleaning and gutter cleaning.

Anything outside that list is quoted on request, and you'll have the price in writing before any of that work is done.

03Pricing, frequency and GST

Prices are confirmed by us based on the condition of the property and the frequency you choose: one-off, fortnightly, monthly, bi-monthly, quarterly or half-yearly.

No GST applies to our prices.

The price is set for the condition of the property and the frequency agreed. A change to either may result in a price adjustment, and any change is explained before the next clean.

04One side of the glass unless you choose interior

All pane prices on this site are for one side of the glass, which is normally the exterior.

If you select “Exterior and Interior windows?”, the pane price doubles. That option only affects glass. Screen cleaning, solar panel cleaning and travel are unaffected.

05Travel and call-out fees

A travel or call-out fee applies to each service visit and is always shown as its own line, never hidden inside the price of the work. Current travel fees are $25 for Warwick and $125 for Toowoomba.

Anywhere else, type your area into the estimate and travel is quoted on request before the job is booked.

06Recurring services and minimum term

Recurring plans run on the minimum term you choose: no minimum term, 2 months, 3 months, 6 months or 1 year.

After the minimum term, the plan continues until it is cancelled under the termination section below.

07Payment terms

Payment is due within 14 days of the service being completed, unless we agree something different in writing before the job. Payment is by bank transfer or cash, as agreed when the booking is made.

If payment is not received by the due date, interest of 6% per fortnight is charged on the outstanding amount.

If you are unhappy with any part of the work, tell us within 7 days and we'll return to look at it and put it right.

08Access, cancellations and rescheduling

Safe, clear access to the property is needed on the scheduled day. Locked gates, parked cars or pets on the property may mean the job cannot be completed and has to be rebooked.

Cancellations need at least 14 days' notice before the day of service. Cancelling within 14 days may incur a cancellation fee.

Rescheduling the day or time needs at least 7 days' notice. Rescheduling within 7 days may incur a rescheduling fee.

09Access to water and power

Most of the time we only need access to an outdoor tap. Where a power point is needed for the work, we'll ask you before the day.

Tell us before the job if the tap isn't easy to reach or power isn't available, so it can be planned around. If we only find out on the day, the job may need to be rebooked.

10Weather

Work may be postponed when the weather makes it unsafe or when the clean would not be up to standard, including rain, strong wind, storms or extreme heat.

We'll contact you and reschedule at the next available time. Rescheduling due to unsafe weather does not incur a rescheduling fee.

11Liability and damage

All reasonable care is taken during the service.

We are not responsible for pre-existing damage, worn seals or glass defects.

Please tell us about any fragile or already damaged areas before service, so we can work around them.

12Price reviews

Prices are reviewed periodically. For recurring services, any price change is given with at least 30 days' notice.

13Termination

After the minimum term, either party may cancel with 14 days' written notice.

If a recurring plan ends before its minimum term has been completed, the full fee for one scheduled service is payable as a termination fee.

14Getting in touch

Questions about an estimate, a booking or these terms: call Denovan on 0460 638 617 or Calum on 0435 461 281, email squeegeeboyzwindowcleaning@gmail.com, or send a message on Messenger.